{"id":7836,"date":"2022-02-16T14:09:47","date_gmt":"2022-02-16T14:09:47","guid":{"rendered":"https:\/\/ingleseglutenfreeb2b.com\/frequently-asked-questions\/"},"modified":"2022-06-24T09:24:24","modified_gmt":"2022-06-24T09:24:24","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/ingleseglutenfreeb2b.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7836\" class=\"elementor elementor-7836 elementor-5376\">\r\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e957b6d elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"e957b6d\" data-element_type=\"section\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\r\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-fb025a1\" data-id=\"fb025a1\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9d53043 elementor-widget elementor-widget-accordion\" data-id=\"9d53043\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<style>\/*! elementor - v3.6.6 - 08-06-2022 *\/\r\n.elementor-accordion{text-align:left}.elementor-accordion .elementor-accordion-item{border:1px solid #d4d4d4}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d4d4d4}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}<\/style>\t\t<div class=\"elementor-accordion\" role=\"tablist\">\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1641\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"tab\" aria-controls=\"elementor-tab-content-1641\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I HAVE COMPLETED MY ORDER, WHEN WILL IT BE DELIVERED TO ME?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1641\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1641\"><p>At a difficult time like this, due to the physiological slowdown for logistics and transport, we have had to change our processing times; therefore the order is entrusted to the courier within 3 working days from the time of confirmation. As soon as the order is entrusted to the courier, you will receive an email with the tracking link to monitor the transit and delivery, which will take place within the following 48\/72 working hours.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1642\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"tab\" aria-controls=\"elementor-tab-content-1642\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">ARE THE PRODUCTS PURCHASED ALL MADE IN ITALY?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1642\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1642\"><p>Yes, our products are made entirely in Italy<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1643\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"tab\" aria-controls=\"elementor-tab-content-1643\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I AM COELIAC, ARE YOUR PRODUCTS SAFE FOR ME?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1643\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1643\"><p>ABSOLUTELY yes, our products are all GLUTEN-FREE and <a href=\"https:\/\/www.ingleseglutenfree.com\/azienda\/qualita-certificazioni\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"color: #3366ff;\">CERTIFIED<\/span><\/a>.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1644\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"tab\" aria-controls=\"elementor-tab-content-1644\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">I HAVE COMPLETED MY ORDER, BUT I WOULD LIKE TO CHANGE THE CONTENTS. IS IT POSSIBLE?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1644\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1644\"><p>NO, once you confirm your order, you cannot add, change or remove products.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1645\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"tab\" aria-controls=\"elementor-tab-content-1645\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">THERE IS A DAMAGED PRODUCT IN THE PACKAGE THAT WAS DELIVERED TO ME OR SOMETHING IS MISSING. WHAT SHOULD I DO?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1645\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1645\"><p>If at the time of delivery there are missing products, products other than those ordered and\/or damaged products in the package, please contact Customer Service promptly at  <a href=\"mailto:info@ingleseglutenfree.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@ingleseglutenfree.com<\/a> indicating the order number and providing a telephone number for us to contact you.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\r\n\t\t\t\t\t<div id=\"elementor-tab-title-1646\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"tab\" aria-controls=\"elementor-tab-content-1646\" aria-expanded=\"false\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" href=\"\">IN THE PACKAGE THAT WAS DELIVERED TO ME THERE ARE SIGNS OF TAMPERING. WHAT SHOULD I DO?<\/a>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div id=\"elementor-tab-content-1646\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1646\"><p>If you receive a package that appears to be have been tampered with or the packaging is damaged, you can accept it with reserve or refuse delivery. To enable us to make the necessary checks, please report the incident as soon as possible to our Customer Service at the email<a href=\"mailto:info@ingleseglutenfree.com\" target=\"_blank\" rel=\"noopener noreferrer\">info@ingleseglutenfree.com<\/a>, indicating the order number and a telephone number where we can contact you.<\/p><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5d3b7ff colonna-dx\" data-id=\"5d3b7ff\" data-element_type=\"column\">\r\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\r\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-80399d9 elementor-widget elementor-widget-sidebar\" data-id=\"80399d9\" data-element_type=\"widget\" data-widget_type=\"sidebar.default\">\r\n\t\t\t\t<div class=\"elementor-widget-container\">\r\n\t\t\t<section id=\"nav_menu-4\" class=\"widget widget_nav_menu\"><h5 class=\"widget-title\"><span>USEFUL INFORMATION<\/span><\/h5><div class=\"menu-informazioni-utili-inglese-container\"><ul class=\"menu\"><li id=\"menu-item-8397\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8397\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/frequently-asked-questions\/\">Frequently asked questions<\/a><\/li>\n<li id=\"menu-item-8398\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8398\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/payment\/\">Payment<\/a><\/li>\n<li id=\"menu-item-8399\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8399\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/shipping-and-returns\/\">Shipping and returns<\/a><\/li>\n<li id=\"menu-item-8400\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8400\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/about-us\/\">About Us<\/a><\/li>\n<li id=\"menu-item-8401\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8401\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/my-account\/\">My Account<\/a><\/li>\n<\/ul><\/div><\/section><section id=\"nav_menu-5\" class=\"widget widget_nav_menu\"><h5 class=\"widget-title\"><span>LEGAL AREA<\/span><\/h5><div class=\"menu-area-legale-inglese-container\"><ul class=\"menu\"><li id=\"menu-item-8407\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8407\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/general-terms-and-conditions\/\">General terms and conditions<\/a><\/li>\n<li id=\"menu-item-8408\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8408\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/legal-terms\/\">Legal terms<\/a><\/li>\n<li id=\"menu-item-8409\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8409\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/privacy-policy\/\">Privacy policy<\/a><\/li>\n<li id=\"menu-item-8410\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8410\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/cookie-policy\/\">Cookie Policy<\/a><\/li>\n<li id=\"menu-item-8411\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8411\"><a href=\"https:\/\/ingleseglutenfreeb2b.com\/en\/contact-us\/\">Contact us<\/a><\/li>\n<\/ul><\/div><\/section>\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/section>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t","protected":false},"excerpt":{"rendered":"<p>I HAVE COMPLETED MY ORDER, WHEN WILL IT BE DELIVERED TO ME? At a difficult time like this, due to the physiological slowdown for logistics and transport, we have had to change our processing times; therefore the order is entrusted to the courier within 3 working days from the time of confirmation. As soon as[&#8230;]<\/p>\n","protected":false},"author":58,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-7836","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/pages\/7836","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/users\/58"}],"replies":[{"embeddable":true,"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/comments?post=7836"}],"version-history":[{"count":8,"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/pages\/7836\/revisions"}],"predecessor-version":[{"id":8039,"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/pages\/7836\/revisions\/8039"}],"wp:attachment":[{"href":"https:\/\/ingleseglutenfreeb2b.com\/en\/wp-json\/wp\/v2\/media?parent=7836"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}